PRIVACY POLICY

Ready Set Travel Consultants

Ready Set Travel Consultants (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection laws.

1. Information We Collect

We may collect the following personal information when you contact us, complete an intake form, or engage our services:

  • Full name

  • Email address

  • Contact number (including WhatsApp)

  • Passport nationality and expiry details

  • Travel dates and destination details

  • Visa history and related information

  • Information you voluntarily provide relating to your visa application

We only collect information that is necessary to provide visa assistance services.

2. How We Use Your Information

Your personal information is used solely for the purpose of:

  • Assessing your visa assistance requirements

  • Providing visa guidance and paperwork support

  • Communicating with you about your application

  • Preparing checklists, guidance, and supporting documentation

  • Complying with legal and regulatory obligations

We do not sell, trade, or use your personal information for marketing without your consent.

3. Lawful Processing & Consent

By submitting your information via our website, intake form, email, or WhatsApp, you consent to the collection and processing of your personal information for visa assistance purposes.

You may withdraw consent at any time by contacting us in writing, subject to legal and contractual obligations.

4. Sharing of Information

We do not share your personal information with third parties except:

  • Where required to assist with your visa application

  • Where you have provided explicit consent

  • Where required by law or regulatory authorities

We do not provide information to embassies, consulates, or third parties unless it is necessary and relevant to your visa support.

5. Storage & Security of Information

We take reasonable and appropriate measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Disclosure

  • Misuse

Information is stored securely using password-protected systems and access is limited to authorised persons only.

6. Retention of Information

We retain personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal, accounting, or regulatory requirements

You may request the deletion of your personal information once services are completed, subject to legal retention requirements.

7. Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your information where appropriate

  • Object to the processing of your personal information

Requests can be made by contacting us directly.

8. Cookies & Website Usage

Our website may use basic cookies or analytics tools to improve user experience.
These do not collect personally identifiable information unless you voluntarily provide it.

9. Updates to This Policy

This Privacy Policy may be updated from time to time.
The most current version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us directly.