TERMS & CONDITIONS

Ready Set Travel Consultants

These Terms & Conditions govern the provision of visa guidance and support services by Ready Set Travel Consultants (“we”, “us”, “our”) to the client (“you”, “the client”).

By submitting an intake form, requesting services, or making payment, you confirm that you have read, understood, and agreed to these Terms & Conditions.

1. Scope of Services

Ready Set Travel Consultants provides visa guidance and paperwork support services only.

Our services may include, but are not limited to:

  • Providing visa requirement information and checklists

  • Guiding clients through application forms

  • Reviewing supporting documents for completeness

  • Clarifying application processes and timelines

  • Preparing clients for submission

We do not:

  • Act as an embassy, consulate, or immigration authority

  • Submit applications on behalf of clients (unless explicitly agreed in writing)

  • Guarantee visa approval

  • Influence visa outcomes

All applications are submitted by the client directly to the relevant authority.

2. No Guarantee of Outcome

Visa approvals are determined solely by embassies, consulates, or visa processing centres.

Ready Set Travel Consultants does not guarantee the approval, processing time, or outcome of any visa application.

Refusals, delays, or additional requirements imposed by authorities are outside of our control and do not constitute grounds for a refund.

3. Fees & Payment Terms

  • All fees charged by Ready Set Travel Consultants are for support services only.

  • Embassy, consular, VFS, courier, medical, translation, and third-party fees are not included unless stated otherwise.

  • Fees may change due to updated requirements, urgency, or scope changes.

  • Payment is required in full before work commences.

  • Proof of payment may be requested before services are rendered.

4. Refunds & Cancellations

Due to the nature of visa support services:

  • Fees are non-refundable once work has commenced.

  • If a client chooses not to proceed after services have begun, no refund will be issued.

  • Refusal of a visa application does not entitle the client to a refund.

Pre-assessment fees (where applicable) are refundable only if no assessment work has begun.

5. Client Responsibilities

The client agrees to:

  • Provide complete, truthful, and accurate information

  • Submit genuine and valid documents

  • Disclose all relevant travel, visa, and immigration history

  • Review all information before submission

Ready Set Travel Consultants is not responsible for errors, refusals, or delays resulting from incomplete, false, or misleading information provided by the client.

6. Timeframes & Urgency

Any timelines provided are estimates only.

Processing times are controlled by embassies and visa authorities and may vary without notice.
Urgent or fast-track services relate to our internal turnaround time only, not embassy processing speed.

7. Limitation of Liability

To the fullest extent permitted by law:

  • Ready Set Travel Consultants shall not be held liable for visa refusals, delays, losses, missed travel, or financial consequences arising from visa outcomes.

  • Our liability is limited to the amount paid for our services.

8. Confidentiality & Data Protection

All personal information is handled confidentially and processed in accordance with applicable data protection laws, including POPIA.

Client information is used solely for the purpose of providing visa assistance and will not be shared with third parties without consent, except where required to assist with the application.

9. Right to Decline Service

Ready Set Travel Consultants reserves the right to:

  • Decline or terminate a service

  • Refuse applications deemed unsuitable, high-risk, or outside our scope

  • Discontinue services where client behaviour is unreasonable or non-cooperative

In such cases, fees already paid remain non-refundable.

10. Amendments

These Terms & Conditions may be updated from time to time without prior notice.
The version published on our website at the time of engagement will apply.

11. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Short acceptance line (use on intake form & invoices)

By proceeding, you confirm that you have read and accepted our Terms & Conditions and Disclaimer.